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Privacy Policy For Your hokben tebet Account

Our Privacy Policy explains how hokben tebet collects, uses, stores and protects the details connected with your account.

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hokben tebet Privacy Policy For Your hokben tebet Account
PRIVACY HELP PATHS

Get Direct Help With Your Privacy Policy

A clear contact path helps when your account details, phone verification or wallet record needs attention.

Account privacy request Use the support contact path linked from your account area when you want to ask what personal details we hold. We may request a matching account step, such as phone verification, before discussing private information or applying a requested change.
Payment record question For a DANA, OVO, GoPay or QRIS record, send the relevant reference and approximate date through support. We use those details to locate the transaction status without asking you to disclose your wallet password, one-time code or full security credentials.
Access and deletion enquiry Ask our support desk how to request a copy, correction or removal of eligible account data. We first confirm that the request comes from the account holder, then explain any records we must retain for account security or legal duties.
HANDLING YOUR DETAILS

What The Privacy Policy Covers Day To Day

We handle privacy through identifiable account steps rather than vague promises. Registration details, phone verification results, sign-in records, device signals, support messages and payment references help us operate an account and investigate…

Account information

We may collect the details you submit during account creation, including contact information and verification data. These details connect your login with the correct account and help us respond to a privacy request. Do not place passwords or one-time codes in support messages.

Device and login records

Sign-in time, browser type, device signals and related security events can help us identify an unfamiliar session. If you move from a mobile browser to desktop, we may ask you to repeat an account check before discussing personal information.

Cookies and preferences

Cookies help remember session settings and measure whether a privacy page or account route loads correctly. You can clear them through your browser controls, but doing so may sign you out and remove saved preferences on that device.

Wallet and payment data

Our records can include a payment method, reference, amount status and related account event for DANA, OVO, GoPay, QRIS, bank transfer or virtual account use. We do not need your wallet password to check a displayed payment reference.

Security and retention

We retain selected records for the period needed to protect accounts, resolve disputes, maintain transaction history or meet applicable legal duties. Retention can differ by record type, and deleting a profile does not always erase every security or payment record immediately.

Changes and contact

If your name, phone number or other account detail is incorrect, contact support through the account privacy route. We may verify ownership before editing it, and we will explain the outcome when a requested change cannot be completed under the Privacy Policy.

Privacy Policy Answers For Your Account

These Privacy Policy answers address the searches we hear most often from Indonesian account holders. They cover the data connected with your login, payment references, device use, cookies, retention and contact requests. If your situation is not covered, send the question through the account support path and include enough detail for us to locate the correct record.

It covers account registration, phone verification, sign-in and device records, cookies, support messages, payment references and how we respond to access or correction requests. It also explains retention and security handling. Service access depends on local law, so the policy should be read with local eligibility rules.

Phone verification helps connect you with the correct account and reduces the chance that another person can request private account details. We may repeat this check when you move from mobile browser to desktop or ask support to change protected information.

Yes. The Privacy Policy includes the payment references and account events we receive for DANA, OVO, GoPay and QRIS, as well as bank transfer and virtual account activity. The relevant payment provider keeps its own terms and processing records separately from our account records.

You can contact support through the privacy route in your account area and request details about the personal data we hold. We verify account ownership before responding. The response may exclude passwords, security codes or records that must remain protected or retained.

Send a correction request with the account identifier and the detail that needs changing. We may ask you to complete phone verification before editing contact or identity-related information. Our support desk will explain whether the change can be made and what evidence is required.

Clearing cookies can sign you out, remove saved preferences and require another login on that browser. It does not automatically erase account records held under the Privacy Policy. Use your browser settings to manage cookies, then complete the normal account check if access is requested again.

Retention depends on the type of record and the reason it is needed. We may keep security, support or payment references to protect your account, resolve a dispute or meet applicable legal duties. Contact support for a record-specific explanation rather than assuming one period applies to everything.

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